Frequently Asked Questions (FAQ)

Ordering

1. How do I place an order?

Simply browse our store, choose your favorite design, select the size and color, then click Add to Cart. Proceed to checkout and complete your purchase securely.

2. Can I cancel or change my order?

Yes. Orders can be canceled or modified within 12 hours after purchase.
After this time, the order enters production and cannot be changed or canceled.

3. Can I order multiple items at once?

Absolutely. You can add multiple products to your cart and check out in a single order.

Products & Quality

4. Are your t-shirts unisex?

Yes. All of our t-shirts are unisex and designed for a comfortable, everyday fit.

5. What materials are your shirts made of?

Our t-shirts are made from high-quality, soft, and durable fabric, designed to be comfortable and long-lasting for everyday wear.

6. Will the print fade after washing?

We use professional printing technology to ensure vibrant and durable prints.
For best results, wash inside out with cold water and tumble dry on low heat.

Sizing

7. How do I choose the right size?

Please refer to our Size Guide before placing your order.
If you are between sizes, we recommend choosing the larger size for a relaxed fit.

8. Can I exchange a shirt if the size doesn’t fit?

Because our products are made to order, we do not accept exchanges for incorrect sizing.
Please double-check the size chart carefully before ordering.

Shipping

9. Where do you ship?

We currently ship primarily to the United States and selected international destinations.

10. How long does shipping take?

• Processing time: 2–5 business days

• U.S. delivery: 5–10 business days

• International delivery: 10–20 business days

Shipping times may vary during peak seasons or holidays.

11. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.
You can also track your order on our Track Order page.

Refunds & Returns

12. Do you accept returns?

Because our products are custom printed on demand, we do not accept returns for buyer’s remorse or incorrect sizing.

13. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will provide a replacement or refund at no additional cost.

14. How long does it take to receive a refund?

Once approved, refunds are processed within 3–5 business days.
Your bank or payment provider may take additional time to post the refund.

Payments & Security

15. What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods available at checkout

16. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways.
We never store or share your payment details.

General

17. Are your designs copyrighted?

All designs sold on Top T-Shirt are original or legally licensed.
Unauthorized reproduction or resale is strictly prohibited.

18. Do you offer bulk or wholesale orders?

At this time, we focus on individual retail orders.
If you have a special request, feel free to contact our support team.

19. How can I contact customer support?

You can reach us at:

📧 Email: support@topt-shirt.com
🕒 Response time: 24–48 business hours

20. Still have questions?

If you can’t find the answer you’re looking for, please contact us and we’ll be happy to help.